Frequently Asked Questions
You can contact us directly at any time, but take a moment to read through the questions we’re asked most often.
If you have already requested a quote and have questions about that quote or your itinerary, please contact our customer support team or your travel agent directly.
How do I make a reservation on your site?
It’s easy to make reservations on our site. All you need to do is fill out the online form including how many travellers, your overseas address and flight details, and our team will complete the rest.
What if I can’t find where I need to book on your site?
If you can’t find where you need to book on our website, don’t panic. Just contact our customer support team who will be happy to help you.
How do I pay for my reservation?
You can pay for your reservation using PayPal or all major credit and debit cards.
Is it safe to use my payment card on your site?
Our booking system is secured using SSL certification to ensure the safe encryption of your card details, which will never be stored.
How do I make changes to my reservation?
Making a change to a booking is simple. Just contact our customer support team who will be happy to amend the journey details for you.
How do I make a reservation for children under two?
To make a reservation for children under two, contact our customer support team beforehand who can make arrangements on your behalf.
Am I able to include extra luggage items in my booking?
To include extra luggage items in your booking, just contact a member of our customer support team to discuss costs.
Are your coaches and buses able to accommodate wheelchair users?
If you require a coach or bus to accommodate a wheelchair user, please contact a member of our customer support team so that we can make suitable arrangements for your transport.
What areas do you cover?
We cover all areas of Germany.
Do your vehicles have WiFi?
Yes. All our coaches and buses come fitted with WiFi.
What are your opening hours?
We are available for bookings 24 hours a day, 7 days a week.
How far in advance should I make a booking?
We recommend that you reserve your vehicle at least 3 hours in advance of your departure.
Still have a question? Contact us and our team will help.
Call +44 203 834 3211 now to book
Speak to our team directly, or send your journey on WhatsApp.